Frequently Asked Questions
Everything you need to know about your competitive swimming and aquatic gear.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout for those who need their competitive swimwear or pool equipment sooner.
What is your return policy for swimwear?
We accept returns on unworn, unwashed items with original tags and hygienic liners intact within 30 days of purchase. Custom-printed team suits are final sale.
Do you offer team discounts or bulk pricing?
Yes, Kiefer Aquatics provides specialized pricing for swim teams, schools, and municipal facilities. Please contact our team sales department for a custom quote.
How do I ensure I am ordering the correct size?
Competitive swimwear fits tighter than fashion suits. We provide detailed size charts on every product page and recommend measuring your torso, chest, and hips for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. For institutional orders, we also accept authorized Purchase Orders.
Are your products covered by a warranty?
Most of our equipment and high-performance racing suits are covered against manufacturing defects. Warranty periods vary by brand and product type.